Terms & Conditions
The terms that apply to quotes, payments, scheduling and guarantees on every project.
Last updated: September 8, 2026
Quotes and estimates
Every quote we issue is itemised and valid for thirty days from the date it is sent. Prices are based on the measurements taken at the site visit and the specification agreed with you in writing.
An estimate given before a site visit is indicative only. Where opening up the room reveals work that could not reasonably have been seen beforehand, we will price it and get your written approval before continuing.
Deposits and payment
Work is booked with a deposit, with the balance due in stages set out in your quote. Stage payments fall due on completion of the stage, not in advance of it.
Custom cabinetry, countertops and appliances are ordered once the design is signed off. Because these items are made or ordered to your specification, deposits covering them are non-refundable after the order is placed.
Scheduling and access
We agree a start date and a week-by-week schedule before work begins. You will need to give us reasonable access to the property, along with power and water, throughout the installation.
Where a delay is caused by circumstances outside our control, we will tell you as soon as we know and agree a revised date with you.
Variations
Any change to the agreed specification is treated as a variation. We will confirm the cost and any effect on the schedule in writing, and it only proceeds once you have approved it.
Guarantee
Manufacturer warranties on cabinetry, countertops and appliances are passed to you in full and are governed by each manufacturer’s own terms. The cover that applies to our installation work is set out in your written agreement.
Cover does not extend to damage caused by misuse, accidental damage, or work later altered by someone else.
Cancellation
You may cancel before we place any order and receive a refund less the cost of design work already carried out. After orders are placed, non-refundable items are charged at cost.
Complaints
If something is not right, tell your designer first, then write to kenth@jaecompany.com or call 614-324-5231. We acknowledge every complaint promptly and work with you until it is resolved.
